EIKEN GRADE 2 PLUS
LESSON 76
Retail management studies show that an upset shopper can affect the atmosphere in a store, so it is important for staff to respond quickly. Customers are often asked to insert their membership or credit card carefully to avoid errors that can cause loss. Emergency procedures are in place for accidents, such as someone falling on a stair, and signs are placed near every display to ensure safety. These measures are especially important during busy hours, when mistakes probably happen more often.
Questions
No. 1
According to the passage, why is it important for staff to respond quickly to shoppers?
No. 2
Now, please look at the picture and describe the situation.
You have 20 seconds to prepare. Your story should begin with the sentence on the card.
<20 seconds>
Please begin.
Now, Mr./Ms. ―, please turn over the card and put it down.
No. 3
Do you think it is false that a wheel cannot roll on a slope?
Yes. → Why?
No. → Why not?